All online orders are dispatched by our fulfillment team based in Torquay (VIC). We appreciate your patience with some deliveries being slower than usual as we adjust to unpredictable circumstances.
Limited international flight schedules are causing delays for our shipments between Cambodia and Australia and we have been notified that Australian postal and courier services are receiving a much higher volume of deliveries, potentially causing delays.
We thank you for your understanding and for supporting our brand.
We hope that the short-term delay won’t cause too much distraction from the long-term love of your new clothing.
FREE SHIPPING for orders over $150.
For orders less than $150, carrier-calculated rates start at $8.50.
Please allow 5 business days for your order to be dispatched.
We use courier shipping to all metropolitan areas, which can take up to a week to land at your doorstep.
For rural addresses, we use Australia Post. Please allow up to 14 days for your order to arrive. In most cases it is much sooner.
FREE SHIPPING in Australia & New Zealand on all orders over $150!
For orders less than $150, carrier-calculated rates start at $20.
Please allow 2 business days for your order to be dispatched. (e.g. if you place your order on Friday, it will be fulfilled by the following Tuesday.)
Your package should arrive within 2 weeks.
FREE SHIPPING on all international orders over $200!
We use carrier-calculated shipping via Australia Post to the United States and United Kingdom, and have a flat rate of $35 for the rest of the world.
Please allow 5 business days for your order to be dispatched, plus 2-3 weeks for it to arrive on your doorstep.
Please note: We cannot be responsible for the parcel once it leaves our hands. You may be subject to import duties and/or taxes, which are calculated when your parcel arrives at your country's border.
Orders may also be subject to customs inspections or fees based upon individual country regulations. Sometimes, this may cause delays.
Dorsu isn't responsible for any duty or customs charges if they arise. Please check with your local customs office if your package is being held.
International shipping timetable:
| Method | Delivery Time | Tracking |
| Standard | 6+ business days | Yes |
| Express | 2 - 4 business days | Yes |
| Courier | 1 - 2 business days | Yes |
We understand not everything fits perfectly the first time, so all full priced items can be returned for a full refund, or exchanged for a different size, colour, or item of equal or lesser value.
Masks cannot be exchanged or refunded for hygiene purposes.
If you wish to return or exchange all or part of your order, please ensure the items are returned in their original condition:
We are unable to exchange or refund used, laundered, or customer-damaged goods.
You are responsible for return postage, and for the safe delivery of your return package. We are not responsible for return packages lost or damaged in the mail. Therefore, we highly recommend that you use a trackable service.
Please send all returns and exchanges to:
DorsuFull Priced Items
We offer full refunds for all full-priced items within 15 calendar days of their delivery.
Once your item is received and inspected, you will receive a refund via the same method of payment from your purchase, minus the original shipping cost. You will receive an email confirmation, but please allow up to 10 days for the funds to appear in your account.
Masks cannot be exchanged or refunded for hygiene purposes.
Final Sale Items
So we can offer the very best deals, we are unable to accept sale items for return or exchange.
If you choose to make an exchange, we'll cover the cost of shipping your new item back to you, anywhere in Australia
Please email hello@dorsu.org to let us know which size, colour, or item you'd like to exchange.
Masks cannot be exchanged or refunded for hygiene purposes.
Final Sale Items
So we can offer the very best deals, we are unable to accept sale items for return or exchange.
Unfortunately, due to the increased price of international shipping, all orders shipped outside Australia (including New Zealand) are final sale and non-refundable. They cannot be returned or exchanged for any reason.
Please contact us with any questions.