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    Frequently Asked Questions

    Shipping & Returns

    ◄When will my order be shipped?
    All orders are dispatched within two business days. Delivery times vary according to where you live in Australia (rural or urban areas) and international orders can take between 2-3 weeks.
    ◄How do I track my order?
    Once your order has been dispatched, you will receive an email with a tracking number and link to track the status of your delivery. If you encounter any issues tracking your order, please contact us for assistance.

    ◄What is your returns & exchange policy and how do I start a return?
    Please read our full returns policy herethen contact usso we can help you through the process.

    Website Issues

    ◄I am having problems placing my order, what do I do?
    Please contact us if you encounter any technical issues while using our website. We can help walk you through the checkout process. 

    Your Clothing

    ◄What's my size?
    View our size guide for instructions on how to measure yourself and match your measurements to our size chart and sizing conversions. Please contact us for more information on fit and sizing, we’re happy to help you.
    ◄Do you sell Dorsu in retail locations?
    We have a range of stockists in Australia, online and internationally. Please see our stockists page for a full list of current retailers.
    ◄How do I best care for my Dorsu clothing?
    Our recommended care for your garment (and the environment) is a cold machine or hand wash with similar colours then hang to dry in the shade. Use a cool iron on reverse when required. Please avoid dry cleaning, bleach or using harsh chemicals.

    Sales, Wholesale & Custom

    ◄Do you sell wholesale?
    We do! Our Dorsu label is available for online and brick & mortar retailers, we'd love to discuss being part of your retail space. We also offer a full customised merchandise collection including printed garments for your company, organisation, school or project. If you are interested in partnering with Dorsu, please fill out the form here, tell us a little about yourself, and we will get back to you.
    ◄Where can I buy Dorsu in Cambodia?
    Our retail stores in Cambodia are now closed and our production studio is currently closed to the public. Our online store does not service deliveries in Cambodia, online orders are dispatched from our distribution centre in Australia. We will be attending pop-ups and events in Phnom Penh during 2020 and will be available at select stockists soon. Please follow our social media for regular updates. 
    ◄I want to produce ethical clothing, can I work with Dorsu to do that?
    We sell customised screen printed products to businesses and organisations across the world. We offer production services to selected clients based on design and fabric specifications. Please contact us to discuss further. 

    Ethics & Practice

    ◄How does Dorsu look after people and the planet?
    Our company was founded on a desire to change conventional garment manufacturing, not only in Cambodia but across the entire global supply chain. We value people and the world we live in, above all else. You can read about our approach to design and production here and our social and environmental considerations here.
    ◄What is remnant fabric?
    Remnant fabric is leftover, or end-of-roll fabric in its original condition. The fabric we use is purchased as waste and leftover fabric from garment factories throughout Cambodia. You can read more about our fabric choices here.
    Don't hesitate to email us if we didn't answer your question.